Hassle Free Returns Contact | 630.578.6752 | info@cocotherapy.com |

Store Policies

IMPORTANT: The product(s) on this site are property of Oscar Newman LLC. The charge for your order will appear on your credit card as "SP * COCOTHERAPY 630.578.6752". The merchant name in the email confirmation of your order will also appear as "SP * COCOTHERAPY 630.578.6752".

Payment Methods
We accept Visa, MasterCard, American Express and Discover.
Unfortunately, we do not accept checks, COD, PayPal or any other payment method not listed above.

Sales Taxes
We charge sales tax for orders shipped to Illinois. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.

Shipping and Delivery
Most items are shipped within 3 to 5 business days via UPS Ground. If you wish to have your shipment expedited, additional charges will apply. Contact us for details regarding expediting your order.

For shipping to Hawaii, Alaska or Puerto Rico please contact us for details regarding your order.
We currently do not ship to International addresses. Please check our Where to Buy page for International Store locations.

All shipments will be insured and have a corresponding tracking number. Orders must be shipped to a valid residential address. Purchases may not be shipped to a PO Box. Some shipments may require signature upon receipt. For security reasons, we can only ship to the address that is listed as your billing address for your credit card. We do not drop-ship orders.

Product Warranty
All products are guaranteed for quality, and are free of defects. We will exchange any product returned to us that prove to be defective in materials or workmanship. If we are not able to exchange the product, we will replace it with a comparable product or issue a refund. Please refer to the Exchange and Return Policy below for more details.

Exchange and Return Policy
If you are not 100% satisfied with your order, please return your item along with a copy of your receipt or packing slip, and a letter stating the reason for return, within 10 days of receiving it for an exchange or refund. Items must include all original packaging, and labels. We cannot accept returns or exchanges for any merchandise that has been used or is not in original, new condition. Holiday themed items and sale items are final and cannot be returned. Unauthorized returns will not be refunded.

Shipping charges, insurance and handling fees are not refundable. The customer is responsible for all shipping fees associated with returns and exchanges.

All items returned must be shipped via UPS, FedEx, USPS or any reputable carrier with tracking number and insurance. The customer must pre-pay all shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment.

Lost or Damaged Shipments
Oscar Newman LLC is not responsible for any lost or damaged return shipments. If your return shipment is lost or damaged, you must contact the carrier to file a claim.

Contact Information
We would love to hear from you! We value feedback, comments, and suggestions
regarding our products and services.

Here is how you can get in touch with us:

Phone: 630.578.6752
Fax: 630.589.0606
Email: General inquiries, comments, and feedback: info@cocotherapy.com

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